Guidelines and User Agreement for SMS Communications

Introduction

This SMS Terms and Conditions Policy outlines the rules, responsibilities, and expectations for users who subscribe to or interact with SMS (Short Message Service) communications from our organization. By opting in to receive SMS alerts, notifications, marketing messages, or other communications from us, you agree to comply with the terms detailed below. Please read this policy carefully before subscribing or continuing your participation.

1. Opt-In and Consent

  • By providing your mobile phone number and opting into our SMS service, you expressly consent to receive text messages from us.
  • Consent is not a condition of purchase. You may receive SMS messages related to marketing, transactional, informational, or promotional content.
  • Message frequency may vary depending on your engagement and the nature of the SMS program.

2. Message Content and Frequency

  • We may send messages including but not limited to: order confirmations, shipping updates, appointment reminders, promotional offers, account alerts, and service notifications.
  • The number of messages you receive will depend on your interactions, preferences, and the specific program you have enrolled in.
  • If there are changes to message frequency, we will notify you in advance when possible.

3. Charges and Fees

  • Message and data rates may apply, depending on your wireless carrier plan.
  • You are solely responsible for any charges or fees incurred as a result of receiving SMS messages from us.
  • Contact your mobile service provider for details regarding your specific plan and any applicable charges.

4. Opt-Out/Unsubscribe

  • You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us.
  • After you send “STOP,” we will send a confirmation SMS to confirm your unsubscription. You will no longer receive SMS messages from us unless you opt-in again.
  • For assistance or support, reply “HELP” to any message or contact our customer service team directly.

5. Privacy and Data Security

  • We value your privacy. Your mobile phone number and any associated data will be used exclusively for the purposes outlined in this policy and as described in our general Privacy Policy.
  • We will not share, sell, or rent your mobile number to third parties for marketing purposes without your consent.
  • Reasonable measures have been implemented to protect your personal information from unauthorized access or disclosure.

6. Eligibility

  • You must be at least 18 years old or have the express permission of a parent or legal guardian to participate in our SMS program.
  • Our SMS services are intended for use by individuals residing in the United States, unless otherwise specified.

7. Participating Carriers

  • Our SMS program is supported by most major wireless carriers. However, we cannot guarantee message delivery or service availability for all mobile providers.
  • Your participation in our SMS service is subject to the terms and conditions of your own wireless carrier.

8. Disclaimer of Warranties

  • SMS services are provided on an “as is” and “as available” basis. We make no warranties regarding the timeliness, accuracy, or completeness of SMS messages.
  • We are not responsible for any delays, delivery failures, or errors in transmission beyond our reasonable control.

9. Limitation of Liability

  • To the fullest extent permitted by law, we are not liable for any damages, losses, or expenses arising out of or in connection with your participation in our SMS program.
  • By enrolling, you agree to indemnify and hold us harmless from any claims, actions, or liabilities resulting from your use of our SMS services.

10. Amendments

  • We reserve the right to modify, update, or terminate this SMS Terms and Conditions Policy at any time.
  • Significant changes will be communicated to subscribers via SMS or other contact methods we have on file.

11. Contact Information

  • If you have questions, concerns, or need support regarding our SMS program, please contact our customer service team through the contact information provided on our website or in your account materials.

12. Acceptance of Terms

  • By participating in our SMS program, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
  • If you do not agree to these terms, please do not enroll in or use our SMS services.

13. Governing Law

  • This SMS Terms and Conditions Policy is governed by applicable local, state, and federal laws.
  • Any disputes related to these terms or SMS services will be resolved in accordance with the laws of the jurisdiction in which our organization operates.

Thank you for choosing to connect with us via SMS. Your participation helps us serve you better and stay connected with important updates and offers. Please keep a copy of these terms for your records.